Returns & refunds
A fair policy begins with clear expectations.
The final returns and refunds policy will account for the meaningful differences between living plants, one-of-a-kind art, stones, and other curiosities.
What the final policy will cover
- Which product types may be returned and in what condition
- Any exceptions appropriate to living, perishable, digital, or one-of-a-kind items
- The time allowed to report damage or request a return
- Photographs or other information needed to document a problem
- How approved refunds, replacements, and return shipping are handled
Damage in transit
The finished policy will provide a specific path for reporting damage promptly. Until the official support channel and reporting window are published, this page does not create a return or refund commitment.
Keep the policy with the product
Product pages will link back to the applicable policy so customers can review it before purchase. Where an item requires special handling or carries a specific limitation, that information should also appear on the listing itself.